Customer Support Executive – Delipack Express

Customer Support Executive at DeliPack Express

Job Category: Customer Support

Job Type: Full Time

Job Location: Mumbai

Position: Customer Support Executive
Company: DeliPack Express
Location: Mumbai
Job Type: Full-Time

About DeliPack Express:

DeliPack Express is a leading logistics and delivery service provider, specializing in efficient and timely deliveries across various regions in India. Our commitment to customer satisfaction is the cornerstone of our business, and we are looking for a dedicated Customer Support Executive to join our team and help us maintain and enhance our service quality.

Qualifications:

What Experience & Qualification you need for this position:

Education: High school diploma or equivalent; Bachelor’s degree preferred.

Experience: 1-2 years of experience in customer service, preferably in a logistics or e-commerce environment.

Skills:
1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities and a customer-first mindset.
3. Proficient in using CRM software and other customer support tools.
4. Ability to work independently and as part of a team.
5. Strong organizational skills and attention to detail.

Language: Proficiency in English is required; knowledge of additional languages is a plus.

Job Responsibility

Customer Interaction

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Issue Resolution

Address and resolve customer complaints, issues, and concerns related to orders, deliveries, and services.

Order Tracking

Assist customers with tracking their orders and providing updates on delivery status.

Data Management

Maintain accurate records of customer interactions, issues, and resolutions in the company’s CRM system.

Team Collaboration

Work closely with the operations and logistics teams to ensure smooth delivery processes and resolve any logistical issues.

Customer Feedback

Collect and report customer feedback to help improve service quality and customer satisfaction.

Problem-Solving

Proactively identify and troubleshoot any issues that may arise during the delivery process.

Apply for this position

Benefits:

Competitive salary
Opportunities for career growth and development
Friendly and supportive work environment

How to Apply:

Interested candidates can apply by filling the form on website and upload their resume and a cover letter with the subject line “Application for Customer Support Executive – DeliPack Express.”